Privacy Policy

At Golden Lady Casino, we place the highest value on the trust and confidence of our players. Your privacy is of utmost importance to us, and we are committed to ensuring that your personal data is handled securely and responsibly. This Privacy Policy outlines how we collect, use, and protect your information. Please take the time to review it carefully to make informed decisions about your experience with us.

Data Processing

This Privacy Policy explains our obligations under applicable gambling regulations to process players’ personal data. Processing this information is essential for game participation and delivering related services.

Golden Lady Casino is operated by Dama N.V., a company registered in Curaçao, and its wholly-owned subsidiary, Friolion Limited, based in Cyprus. Dama N.V. operates under a valid license issued by Antillephone N.V.

By using our services, you agree to this Privacy Policy. We may update this document from time to time, so we encourage regular review. Continued use of our services implies your acceptance of any changes.

Information We Collect

To provide a secure and personalized gaming experience, we collect the following types of personal information:

Registration Data: Information provided during account setup, including name, contact details, and identification documents.
Communication Records: Logs of interactions via email, live chat, or other communication channels.
Transaction Details: Data related to deposits, withdrawals, and gameplay activity.
Verification Documents: Information submitted for identity verification and compliance purposes.

How We Use Your Information

The data we collect is used for the following purposes:

Processing deposits, withdrawals, and bets.
Delivering requested services and offering customer support.
Conducting identity verification and ensuring compliance with regulations.
Sending promotional offers and materials (with your consent).
Meeting legal obligations, including anti-money laundering requirements.
Detecting and preventing fraudulent or illegal activity.
Conducting market research and analyzing data to improve our services.

Marketing Communications

With your consent, we may use your data to send you updates about promotions, bonuses, and other services. You can opt-out of receiving marketing communications at any time through your account settings or by contacting our support team.

Golden Lady Casino does not sell or rent your personal data. However, we may share your information in the following cases:

Within our corporate group to facilitate operations.
With trusted partners and third-party service providers for service delivery and regulatory compliance.
When required by law to fulfill legal or regulatory obligations.

Data Security and Retention

We are committed to safeguarding your data and adhere to strict legal standards for data protection. Your personal information is retained as required by law and for a minimum of five years after account closure, in accordance with anti-money laundering regulations.

Cookies and Tracking Technologies

We use cookies and similar tracking tools to improve website functionality, enhance user experience, and support marketing efforts. You can adjust your cookie preferences in your browser settings; however, restricting cookies may affect website performance.

Your Rights and Contact Information

As a player, you have the right to:

Access and verify the accuracy of your personal information.
Request updates or deletion of data, subject to legal obligations.
Opt-out of marketing communications.

For any questions or concerns about your data, you can contact our Data Protection Officer (DPO) via email. EU residents may also lodge complaints with the relevant supervisory authority under GDPR regulations.

At Golden Lady Casino, we are committed to transparency and security. For further inquiries or assistance regarding this Privacy Policy, please contact our support team.